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Bookings are made by phone or mail. A deposit of 25% of the total amount will be requested within 48 hours. The balance is due at least 45 days before the start of your stay. For any booking made less than 45 days before the start of your stay, the full amount will be required upon registration.
Full payment of the price is required for ALPINE RESORTS to send practical information regarding the stay and to hand over the keys. If the balance is not paid within the specified time, ALPINE RESORTS reserves the right to consider the sale final and apply the cancellation conditions defined in Article 15 below.
Payments are accepted by bank check, vacation check, credit card, or cash.
Unless expressly stated otherwise, prices do not include: tourist tax, airport taxes, insurance, drinks, personal expenses, and in general, any services not specifically included in the service description.
Promotions and special offers are not cumulative and are valid only for the periods indicated on the publication medium of said promotions and offers.
Unless expressly indicated on the order form, the tourist tax is not included in our rates. Tourist taxes vary by municipality and country and are generally payable on site.
A security deposit of 200 € per apartment will be required. It will be refunded within 4 weeks, after deducting any compensation for damages, unpaid services, or loss of keys provided upon arrival.
Unless expressly stated otherwise, the rented property must be returned clean; a flat fee, variable by establishment, may be deducted from the security deposit if the rented premises are returned in a visibly dirty state and the cleaning service was not included in the offer.
Accommodation is intended for a specified number of occupants; under no circumstances may it be occupied by more people. In the latter case, the manager has the right to refuse any additional person.
Pets are accepted in our residence, subject to the presentation of vaccination certificates and proof of suitability for the ownership of categorized dogs, upon payment of an additional fee. Information about pets must be obtained directly from the residence.
Except in cases of force majeure, no refund will be granted in case of late arrival or early departure. Arrival and departure times are indicated on the documents provided before your stay. If you cannot arrive within the specified time, you must notify the residence. Upon arrival, it is important to inspect the premises and equipment provided and report any defects or missing items to the manager within 48 hours.
In the event of non-payment of the full price, the keys will not be handed over if you present yourself at the place of stay.
The Tenant is required to:
Registration for one of our stays implies acceptance of our general terms and conditions of sale. Photos and general descriptions of apartments and residences are for informational purposes only. All prices and stay dates must be confirmed by our services at the time of booking. If you have specific requests such as orientation, floor, view, or connecting rooms, please indicate them at the time of registration. We will do our best to accommodate you, subject to availability. All information regarding sports and leisure activities is for informational purposes only. For further information, please contact the relevant tourist offices. Any work carried out by private individuals or public authorities that may cause inconvenience to our customers does not engage our responsibility in accordance with Article L211-16 paragraph 2 of the Tourism Code.
We would like to inform you that the rental of a tourist residence or furnished apartment does not fall within the scope of hotelier responsibility. Consequently, ALPINE RESORTS cannot be held responsible for the loss, theft, or damage of personal belongings in our residences, whether in the apartments, parking lots, or common areas. The Tenant has 48 hours after arrival to report in writing to the residence reception any disputes regarding the description, quality, or cleanliness of the accommodation. After this period, ALPINE RESORTS will not consider any claims related to the above points. Claims do not automatically entitle you to a discount. If circumstances beyond the Landlord’s control, such as force majeure, require ALPINE RESORTS to modify stays (partial or total closure of a site), ALPINE RESORTS reserves the right to do so.
Professional liability insurance: ALPINE RESORTS has taken out an insurance policy available upon request, covering the consequences of its professional liability with ALLIANZ 590 565 52. We advise you to ensure you have holiday insurance before any stay or trip.
It should be noted that, pursuant to the provisions of article L121- 20-4 of the French Consumer Code, none of the services offered by ALPINE RESORTS are subject to the right of withdrawal provided for in articles L121-20 et seq. of the French Consumer Code. Consequently, any cancellation or modification made by the customer after booking and before departure will incur the following charges: In the event of a change to the booking (type of accommodation, dates of stay, number of people):
In the event of cancellation: please note that a change of date and/ or destination is equivalent to a cancellation and will incur the cancellation charges set out below. Procedure to be followed in the event of cancellation. In all cases, immediately notify: RESIDENCE EURECA by telephone: 04 79 55 26 19 then by post or e-mail:
Only cancellations confirmed in writing will be taken into account.
